Shipping & Returns

 

SHIPPING WITHIN THE UK

Kinshipped Ltd. aims to deliver all mainland UK orders within 10 working days using Royal Mail’s postal service. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 12 working days, please contact us on wholesale@kinshipped.com. If you are looking for a shorter lead time on your new stock, please email the above address to see if there is something we can do more urgently (stock dependent).

SHIPPING to USA

Kinshipped Ltd. aims to deliver all mainland UK orders within 12 working days. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 15 working days, please contact us on wholesale@kinshipped.com. If you are looking for a shorter lead time on your new stock, please email the above address to see if there is something we can do more urgently (stock dependent).

RETURNS

We really hope you love your Kinshipped products. If you are not entirely happy please notify us on wholesale@kinshipped.com You must return your unwanted Products for a refund within 10 working days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.